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Distinguishing between cause and effect

SeabordThe Globe and Mail discussed a new report, Lament for a Wireless Nation, from Seaboard Group, that concludes “Canadian wireless adoption is a national disgrace.” The report says that Canada’s adoption rate for cellphones puts it on par with Tunisia and slightly behind Turkey.

According to the Globe and Mail account:

Seaboard suggests the government take several steps to improve the situation for Canadians, including allocating wireless spectrum for one or more new competitors. The spectrum could be awarded to a new national carrier or one or more regional operators.

The newspaper says that the report is calling for new entrant incentives, such as a spectrum set-aside and mandated tower sharing.

Is Canada’s wireless penetration rate lagging because of our pricing, or is more aggressive pricing the result of higher penetration rates? As I have written already, I am not convinced that government intervention can avoid unintended consequences from interfering with the normal workings of the marketplace. I don’t think Seaboard’s recommendations are able to be implemented without market distorions.

For example, the Seaboard study found that low volume users are better off in Canada, paying 27% less than their counterparts in the US. Not all rates in Canada are worse than US comparables.

It is somewhat hard to understand Seaboard’s view that mobile phone companies should target new demographics, like seniors, with appropriate pricing. It appears that their own study shows Canada already has better standby emergency rate plans, despite the drag on carrier ARPU from these plans. When I wrote about the grey market for mobile last month, I was advocating big button, easy-to-use handsets, not critiquing the rates that are available.

It seems to me while heavier users may have the most to gain from Seaboard’s recommendations, low volume users may have everything to lose.

Will low-income Canadians lose their price advantage as an unintended consequence of government manipulation of the market to incent competition?

Government year-end spending

MERXOver the past few weeks, I received email messages from Merx telling me to “Take Advantage of Year-End Public Spending” and “Government Year-End Means Iincreased [sic] Tender Postings”.

Merx is the public tendering portal for many levels of government and for some private sector companies.

Obviously, suppliers to the government like the year-end rush to spend remaining money in the budget.

Would you run your business that way? How do most CEOs respond to people spending on the basis of ‘use it or lose it’? As a former telco boss of mine used to say when we were reviewing the capital program, “if this was your candy store, would you spend the money?”

I trust that departments are prudently spending consistent with meeting their objectives. I also hope suppliers are offering financial incentives so that we, the taxpayers, feel comfortable that we’re getting good ‘year-end’ public savings to go along with that year-end public spending.

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Fuel shortages and telecommunications

EssoImperial Oil has been having problems with premature ignition. Their gasoline seems to be setting fires at a couple of their refineries – Sarnia in December and Nanticoke last week. Add CN’s rail strike into the mix and you end up with shortages of gasoline throughout Ontario.

Line-ups at service centres, sold-out signs and rising prices have become familiar scenes. Truckers are calling for action. The Ontario Energy Minister has pledged to keep an eye on the prices.

Hopefully, he will resist the temptation to intervene.

As tough as it is on all of us at the pumps, the marketplace is working just fine on its own. Despite reduced supply, there is competition for fuel retailing and the stores are doing the right thing when demand outstrips supply. Higher prices helps cut down on demand and creates the right incentives to find and fund alternate sources, such as trucking in tankers from other areas. Government intervention and controls will only distort the proper working of the marketplace.

Is there a lesson to be applied to wireless telecommunications services – or other telecom services, for that matter?

Over the coming weeks, I’ll be taking a look at some of the issues associated with the consultation leading to the AWS spectrum auction. Among the most important issues being considered are incentives, such as a new entrant set-aside and mandated roaming, to stimulate the creation of a new wireless competitor.

Incentives are a form of subsidy for the new entrant. I won’t presume that such concessions are necessarily wrong, but we need to be clear about their implications.

As loyal readers are aware, I have never hesitated to critique the current mobile market participants. However, as attractive as it may seem to increase the level of competition, can government intervene in the workings of the marketplace without unintended consequences? I’ll have more thoughts later.

Can telecom carriers go green?

rainforestThe inspiration for today’s blog posting incubated as I read an article last week about BT extending its commitment to climate change initiatives. It developed as I read about Finance Minister Jim Flaherty’s 3 E’s (economy, energy and environment), listened to a BNL interview on Newsworld, and found that the environment was leading parliamentary Question Period. I started thinking about what Canadian telecom companies could and should be doing to enhance their adoption of green.

It seems to me that, like BT, Canadian telecom companies need to look at their own activities as a start and develop specific goals and programs to reduce harmful environmental impact. Further, the companies should set objectives to require suppliers to demonstrate commitments to similar initiatives.

As an easy start, why not provide better financial incentives for customers to move away from paper billing? How about reductions in travel and commuting for employees and aggressively promoting the green benefits of teleconferencing services. These are the services telecom companies sell! Facilitate recycling of batteries from cel phones and computers. Why can’t I bring all my used batteries to those cel phone kiosks in the malls? Let’s see commitments to green sources of power. Conversion of vehicle fleets to hybrids or trucks that use alternative energy sources.

By its very nature, telecom services should be seen as offering environmentally friendly solutions for any business. As a result, the telecom industry can be expected to benefit from increased consumer concerns about climate change. It should therefore show leadership in elevating the level of adoption of such solutions.

Comments? Other ideas?

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Will more commercials increase viewership?

In 2004, the CRTC created financial incentives for broadcasters to increase the amount of English language Canadian drama. Those rules permit a broadcaster to go from 12 minutes of commercial time and add up to another 6 minutes and 30 seconds.

Will more commercials get people to watch more Canadian drama? CBC thinks so. It has applied for an amendment to its license conditions to be able to take advantage of these rules.

With product placement and embedding promotional consideration right into story lines, like we saw in the opening episode of 30 Rock, should the CBC and CRTC be looking at other incentives? When more than 30% of a program hour is commercial time, aren’t we concerned that a lot of channel surfers are going to use the break to find something else to watch.

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