How much competition is enough?

Industry Canada is telling its Minister, Maxime Bernier, that Canada’s telecom industry has become too complacent and comfortable. In its briefing to the new Minister, there are signs that the federal department believes that Canada’s competitiveness has fallen behind in a number of important areas, including investment, innovation, broadband penetration, telecom prices and mobile wireless services.

The Inukshuk joint venture between Rogers and Bell is cited as an example of how the industry is enjoying a softening in competition and entering into a comfortable oligopoly.

The briefing notes suggest that liberalizing foreign ownership restrictions may be one way to re-energize the industry’s competitiveness. The department also suggests that there is a dampening in the investment climate due to regulatory uncertainty in respect of New Media and its overlap with Broadcasting.

The top 6 challenges from the perspective of Industry Canada:

  • Improve opportunities for foreign investment in telecommunications
  • Address specific concerns over foreign investment in cable TV companies
  • Facilitate competition in telecommunications services
  • Address specific issues of rural and remote areas
  • Provide certainty regarding the policy and regulatory framework applicable to internet and “on-demand” services
  • Manage spectrum to encourage new services and greater competition

The briefing may be providing some interesting foreshadowing for what we can expect to see from the Telecom Policy Review panel, which is releasing its report in a couple weeks.

All the king’s horses…

The news coming out of the New York business press this weekend is all about AT&T; hooking up with Bell South. It seems like only yesterday that the SBC / AT&T; deal closed – actually, it was November 18, 2005 – a little more than 3 months ago.

Remember back to January 1, 1984? That was the date that AT&T;’s divestiture took effect, creating 8 companies from the old Bell System: AT&T; PacTel; USWest; SBC; Bell South; Ameritech; NYNEX; and, Bell Atlantic. Divestiture was the made-in-America solution to foster a more competitive telecommunications landscape.

At the time, the idea was that the Regional Bell Operating Companies would lose their natural incentive to discriminate against new entrant long distance companies if they were divested from AT&T.; Divestiture was an experiment that was unmatched in the rest of the world. In many ways, global carriers were envious of the opportunities afforded to US players: access to the local infrastructure on an equal footing. Still, observers always felt re-entry into the long haul business was the long term objective of each of the Baby Bells.

It seemed like Bell South has been the proverbial bridesmaid to all of its siblings. On June 30, 2000, USWest was first to marry a non-sibling – when Qwest was looking for a ‘real’ business upon which to anchor its dot-com riches, it bought its way into respectability by acquiring one of the AT&T; offspring. The year 2005 brought together MCI and Verizon (the year 2000 merger of GTE and Bell Atlantic which had acquired NYNEX in 1997) and the mating of AT&T; and SBC by now having swallowed up its siblings PacTel (1997) and Ameritech (1999).

That leaves Bell South as the sole regional carrier without an integrated national or global network. Hence the attraction of an AT&T; courtship.

For more than 20 years, the US has given the world an experimental lab to monitor structural separation as a model for the development of competitive communications infrastructure.

The Bell breakup has been a catalyst for more than 20 years of telecommunications innovation and the impact has been felt around the world. Whether it was the technology investment roller coaster ride of the past decade; the globalization of supplier choice; every person on the planet has been impacted by the breaking up of the integrated Bell System.

With the enabling democratization of IP networks, as far as customers are concerned, the network is defined by access. Customers will choose between wireline and wireless, whether or not mobility is required. Competitive choice of access will be provided by cellular providers, cable companies, traditional phone companies and the emerging force of community sponsored networks.

However, customers may not necessarily buy their services from a facilities-based carrier. Just as we have seen for the history of competition, resellers have become a legitimate competitive option for consumers – residential and enterprise alike. The terminology is now Systems Integrators and MVNOs: Mobile Virtual Network Operators, but the concept remains the same: resellers that provide customers with creative packaging, greater responsiveness, flexibility and increased choice. With consolidation among the traditional carriers, such reseller options serve to discipline dominant carrier abuses.

For more on this subject, please see our papers: From Intelligent to Irrelevant Networks and Guerilla versus Gorilla Telecom or be certain to attend the Professional Services panel at The 2006 Canadian Telecom Summit.

Illegal content on the Internet

One of my pet issues has been looking at ways to keep illegal content off the internet.

I am concerned with two classes of illegal content: child exploitation and hate. To that end, I have been working through KINSA: the Kids Internet Safety Association and Canadian Jewish Congress to look at ways to make the internet a safer place.

At this point in time, the Canadian internet service providers have taken the position that they will knock illegal content off their servers, if it is hosted in Canada, but they will not block sites that are hosted off-shore. Their view is that users should install blocking software and they are working to enhance user education.

Both suggestions are good but I don’t think they go far enough. I think this is an area that warrants additional government action. After all, when we are concerned about airline safety, we go beyond telling passengers that they should bring a parachute.

British Telecom has been blocking illegal content for more than a year now under their Project Cleanfeed. Despite early criticism of its overtones of censorship, BT’s efforts have received widespread acclaim.

Carriers are not being asked to be censors. Canada already has laws that forbid certain types of content. If the illegal content is in printed form, our customs agents confiscate it at the border. If these existing laws are to have meaning, we should be taking steps to close the digital loophole.

We are hosting a session at The Canadian Telecom Summit to look at these issues. Panel members will include Det/Sgt Paul Gillespie of the Toronto Police Child Expoitation Unit; Bernie Farber, CEO of Canadian Jewish Congress; former Ass’t Crown Attorney David Butt; and, Kirsten Embree. It should be a lively session.

Something new and cool

Check out ooober.com

Think of it as e-bay for e-media (ring tones, wall papers, SMS campaigns). It certainly provides an interesting democratization of the provision of these services. You’ll hear more from ooober at The Canadian Telecom Summit in June.

Allstream’s Customer Event

As I wandered the floor at Allstream’s customer event today at the National Trade Centre, I couldn’t help but think back to the days of the CBTA and the masses of telecom customers who used to be so thirsty to drink from the fountain of knowledge at industry trade shows. Now, trade shows are a thing of the past – at least in Canada – and companies like Allstream have to put together their own events in order to get the word out to the masses.

We have consciously avoided the trade show route for The Canadian Telecom Summit. Instead, we think that people benefit from presentations given by the top leaders of all segments of the industry – avoiding sales pitches and instead delivering messages of thought leadership. It’s 3 days of networking and our fountain of knowledge is more like a firehose… come try to take a sip!

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