Increasing telecom competition

Following up on last week’s introduction of legislation to put oversight of abuse of dominant position in the hands of the Competition Bureau, the Minister of Industry has proposed to overturn the CRTC’s local forbearance decision, recognizing some of the missteps that were identified when the decision was first released in April.

Today’s announcement by the Minister is at least the 4th directive to the CRTC in the past 6 months. VoIP was dealt with twice, in the context of a reconsideration order and a ruling overturning the reconsideration. On its own, the CRTC almost immediately recognized the flaws in its Local Forbearance decision and began its own reconsideration of certain details, some of which are dealt with in the Minister’s announcement.

The Minister is introducing a simple presence test, rather than a market share loss threshold. In the case of business services, there needs to be at least one other facilities based wireline service provider. For residential service, there needs to be at least one more wireline provider, besides the ILEC, plus one other competitor, which could be a cellular service provider. All three must be independent of each other.

Interestingly, most people in Western Canada are able to choose between 4 facilities based players – TELUS, Shaw, Rogers wireless and Bell Mobility. In the east, Rogers cable and Rogers wireless only count once. In any case, the simple presence test will be met in most population centres in Canada.

The CRTC had been holding informal discussions in respect of its requirement for the ILECs to conform to 14 QoS metrics; today’s announcement reduces the requirement to adherence to only 9 of these, including some of the more difficult QoS metrics, such as due dates met for Competitor Digital Network services. TELUS and Bell had recently tried to negotiate relief from that specific indictor.

Consumers will immediately see more vigourous competition with a relaxation of the winback rules and further relaxation of rules for promotions. The proposed order explicitly permits the waiving of service charges for residential local winbacks, among other promotions. Previously, consumers that may have wanted to try out a cable company’s voice service may have been deterred by the risk of having to pay a telco service charge to come back.

More vigourous price competition and moves to include wireless into the local services mix make consumers the biggest winners. We’ll have more observations and comments tomorrow.

Cellular complaints rank 9th

This is a peak shopping season for all sorts of consumer goods. Cellular phones are no exception. As we have written before, there are lots of new handsets on the market this season which should help carriers lock in customers to multi-year contracts in advance of the wireless number portability implementation coming in March.

Are customers concerned about multi-year agreements? Cellular phones were one of the leading sources of consumer complaints in Ontario last year, according to the Ministry of Government Services.

 

Top 10 Consumer Complaints and Inquiries in 2005
Collection agencies 4,533
Home renovations 2,577
New & used vehicle purchases 1,880
Motor vehicle repairs 1,485
Home furnishings 1,267
Fitness & health clubs 1,067
Credit reporting 1,038
Personal items 1,007
Cell phones 842
Timeshares 688

 

Perhaps last week’s introduction of legislation to explicitly put forborne services under the Competition Act signals that we should be looking beyond the CRTC to discipline wireless services.

So, what is the best strategy for consumers choosing a cel phone plan and provider? I would say, look as carefully at the cancellation fees as you look at the monthly rates. A 3-year contract will get you the greatest discount off your new phone, but not all 3-year deals are the same.

Look at the penalties for early termination. If you lose or break your phone, you may be better off cancelling your plan, rather than paying full price for a replacement device. Each of the major carriers charges $20 per month remaining in the agreement but Rogers has a maximum $200 penalty to get out of your contract. Bell tops out at $400 while TELUS has $100 minimum and no upper limit.

The added benefit with Rogers, if you cancel early, is the ability to get your phone unlocked at many retailers. That will then make it easier for you to travel to the US or overseas and make use of a local pay-as-you-go SIM card. Unless, of course, you enjoy paying a zillion dollars per minute for roaming.

Or, you could just file a complaint. That would help cell phones move up the charts from number 9 on Ontario’s Top Ten Countdown. Will provinces intervene?

CRTC winter freeze?

There has been a marked slow-down in the number of decisions coming out of the CRTC in the past week or so.

Not sure if it is the pre-Christmas slowdown or a reflection of preparing for the end of term for CRTC Chair, Charles Dalfen. A new chair may be announced this week.

There are a number of proceedings that are in the hands of the CRTC to resolve, including consumer issues such as telemarketing rules and industry structure rules in resolving the local forbearance reconsideration.

Which major decision would you expect to be the last one to bear the stamp of the current Commission?

We’re hearing word that the week ahead will bring some more telecom industry announcements from the office of Industry Minister Bernier – perhaps taking steps to implement more of the TPR report.

Donuts define us

I received a comment on one of my blog postings that suggested that I was guilty of uttering disparaging remarks because I referred to the Canadian public as donut-eaters. Apparently, this struck a nerve with my reader, unless they were making a feeble attempt at humour.

Is it hate-speech to call Canadians ‘donut-eaters’?

I don’t think so, especially if you benchmark the comment against the 11 Hallmarks of Hate from the Human Rights Tribunal. Regular readers will recognize that I have referred to Tim Hortons (TSX: THI.TO) a number of times on this blog, dating back to the day of Tim’s IPO.

I won’t apologize. I think there is a constituency that would join me in wearing ‘donut-eater’ as a badge of honour.

Make mine an apple fritter, please and milk, no sugar, in my coffee.

Cellular phones and cancer

JNCIThis week, there has been press coverage of the Danish study of the impact of the incidence of cancer among long term cell phone users. The study concludes:

We found no evidence for an association between tumor risk and cellular telephone use among either short-term or long-term users. Moreover, the narrow confidence intervals provide evidence that any large association of risk of cancer and cellular telephone use can be excluded.

In addition, the study found no trend that associates cancer rates with years of mobile phone use.

A couple of interesting notes from this study. First, this week’s publication is actually a follow-up to a study published more than 5 years ago. The 2001 report had similar findings.

In 1968 Denmark adopted a unique 10-digit identifier for each citizen, and a central population register to verify personal data and information. This tag enabled researchers to work with the phone companies to identify more than 420,000 long term users in whom information about mobile telephone use could be linked to a Danish cancer registry. More than 85% of the subjects were men.

Both studies found that cell phone use was associated with a reduced incidence of smoking related cancers (such as lung cancer). Why? The effect is likely associated with the group that was studied: long term cell phone users. As observed by the study, such users appeared to have a higher income and smoke less than the general population.

Maybe smokers are talking instead of inhaling!

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