Earlier this week, I mentioned that my daughter has been using Virgin Mobile for her phone service for the past 8 months. We signed up with them initially to avoid getting into a long term contract in advance of wireless number portability.
A few days ago, we called Virgin to determine how we should deal with her move back to Toronto. A real person answered the call, no music nor bionic menuing – what an innovation for 6-1-1! Within the duration of few minute call, we had her phone reprogrammed to a new number – no charge.
I like choice. I like free. I like having no system access fees. These are a few of my favourite things.
Andrew Black, President and CEO of Virgin Mobile Canada will be speaking at The 2007 Canadian Telecom Summit, at 4:30 on June 11.