Apparently, some people with Rogers.com email addresses are not getting their mail. There has been a server outage since last night which results in mail getting bounced back to the sender.
Unfortunately, the mail isn’t getting queued for later delivery, which is the normal situation.
Instead, senders are receiving:
This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
username@rogers.com
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 16): 554 delivery error: dd This user doesn’t have a rogers.com account (username@rogers.com)
This is actually a serious problem. When bounce-backs like this are received, this kind of message results in people being dropped from subscriptions to any newsletters that they subscribe to.
I was told about this by a Rogers customer who called technical support and reached Jason, who knew about the trouble and said there was nothing he could about it. When the customer suggested that he should at least put an announcement about the trouble onto the ‘on-hold’ message, so that people don’t have to wait listening to music for 11 minutes, he said that he couldn’t do that.
The customer asked him to have his manager look into it. Jason said that he doesn’t have a manager.
Attention Rogers: you have someone answering your technical support lines who has no manager. Sounds like a coup took place without notifying the stock markets.