Vonage released its quarterly results yesterday, beating Wall Street estimates, but adding only 2,000 customers in the quarter, on a base of 2.6 million – less than .1% growth.
Vonage began scaling back marketing expenses a year ago. As recently as the first quarter of 2007, it had added 166,000 customers in a quarter. Two years ago, it reported net additions of more than a quarter million in 2Q06.
What does this mean for VoIP as a category? Do customers buy VoIP or are they buying services built with VoIP?
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