The 10 days leading up to the start of Yom Kippur tonight are a time for reflection, a review of the past year.
I have taken the past week to recuperate from some surgery, which provided an opportunity to have narcotics influence the thought process. As a preamble, I wish to note that my surgeon recommended not conducting any major legal or financial transactions while under the influence. So, I hope this note of reflection doesn’t end up like the epiphanal manuscript from Jerry Maguire.
It has been 4 months since the launch of Canada’s consultation on the Digital Economy. In that time, we have seen some huge amounts of money allocated for rural broadband by the Broadband Canada program and the CRTC’s deferral account decision.
It seems to me that we have been spending a huge amount of money without first having a clear statement of our objectives. What are we trying to accomplish by spending this money, with what kind of paramenters to measure success? What is the liberalization of foreign investment rules trying to accomplish?
I’m not being facetious here. What is the one-line elevator pitch description of the objective of more than a half billion dollars (or more) that was committed to extend broadband access over the past few months?
Without a clear statement of our objective, how can we measure whether it was the most effective way to spend the money. Sure, there are regions that are now in line to get access to improved connectivity – but that doesn’t mean we got value for the money. Are we even heading in the right direction?
Clearly, it has not been to get as many Canadians on-line as possible. If that was the objective, we would be spending more money stimulating demand among the millions of Canadians that already have access to broadband, but have not yet connected.
Around one in 5 Canadian homes doesn’t subscribe to a wireline high speed broadband service that is at their front door. We know that broadband adoption rates are skewed toward higher income Canadians.
So, if our objectives for a digital Canada are geared toward improving economic advantages, shouldn’t we focus on greater digital participation among those Canadians who are already the most economically disadvantaged?
And if increasing broadband adoption is the primary objective, are our current government programmes consistent with the most effective way to achieve that goal?
There have been some commentators that have argued that Canada needs a Digital Minister – a single point of focus around the Cabinet table. I disagree: this is perhaps one implementation approach, but not the only one. I could argue as forcefully that a government that truly buys into a digital vision could (and should) have a more pervasive virtual digital leadership; digital strategies should be found within every government office.
The “how” is more of an implementation detail. I am far more concerned with the “what”. What are we trying to do? Let’s start by making that answer clear.
What is our national digital connectivity objective? Do we want the fastest speeds? Do we want the most people to have access? Do we want the most people to be connected? Do we want global leadership in certain types of content or applications development?
I would vote to focus on maximizing the number of Canadians who are connected on-line all the time. And if that is the case, then spending programs need to be measured based on how effectively they deliver on that goal, with technological neutrality.
I am less fussed with what gizmo or plumbing pipe people use, as long as it serves the purposes of enabling us to be able to leverage the capabilities, efficiencies and opportunities afforded by digital connectivity and literacy.
Nokia recently announced its focus on getting the next billion connected to the internet. It is a clear statement of a bold objective.
It is a new school year, a new season, as we prepare for the return of Parliament on Monday, let’s look forward to a clear statement of a bold digital vision.
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Mark, the Government has long ago lost the ability to have a vision for improving Canada and the welfare of citizens. It is no surprise that they are not working with a coordinated plan.
The broadband stimulus is great for areas in which the capex costs are so high that nobody would build (ie. top up funding for the non-economic portion), but these are limited areas and will still have high OPEX costs and tranport costs, so the monthly rates will still be very high. Perhaps the HCSA subsidies should be re-worked to offer an incentive for network upgrades (fiber/wireless) that enable voice and broadband.
That they haven’t thought of the other part of the equation, connecting canadians who find broadband and a computer to expensive is mind blowing. Especially when you consider that the internet is such a huge enabler for learning and employment as well as a very efficient platform for communications. The working poor are not getting the benefits of modern ICT: their children don’t have the same ressources for schoolwork, they lack access to online learning opportunities and they can’t benefit from the savings of voip, email, online banking & shopping and more.
Finally, on Digital Strategy, there are two parts. First, making Canada a good place for high tech jobs in all domains, not just pure tech companies. We shouldn’t be too generous, but should be competitive with tax incentives. Second, the Government should really try to increase the effiency of their business to save money and offer better convenience when delivering services to Canadians. Work like a smart company would and have your departments coordinate on major platforms (ERP, HR & financials, expense management, claims processing, content management, etc) to get a better deal. Make it easy and convenient for Canadian to use electronic services. e-File from CRA and the e-Passport application are great; they use a single secure credential and reward clients with faster processing times and less hassle while reducing labour costs.
An electronic world is only faster and more efficient if smart choices are made when building. Sadly, the governments at all levels are not efficient with IT procurement and end up over budget with no product to show for it (HRDC, e-health, Presto farecard, CRA digital workflow, etc.)