5 perspectives on consumer telecom issues • Telecom Trends

Among the new panels being introduced this year at The 2013 Canadian Telecom Summit, we have a session called “The Customers Speak Out”:

The Customers Speak Out
Tuesday afternoon, June 4, 2013

Roberta Fox (moderator)
Chairman & Chief Innovation Officer
Fox Group

Christopher Henry
CIO
Grant Thornton

John Lawford
Executive Director
and General Counsel
PIAC

Howard Maker
Commissioner and CEO
Commissioner for Complaints for
Telecommunications Services

Barbara Motzney
Chief Consumer Officer
CRTC

Dean Smalley
VP & Co-owner
A & B Courier

What are some of the issues that bother small and medium businesses?

How are consumers being protected?

Is enough being done to safeguard against abuses?

What should service providers be doing to improve their customer relationships?

What will be the kinds of enforcement measures expected from the CRTC?

You need to be at The 2013 Canadian Telecom Summit, just 3 weeks away. Have you registered yet?

Continuing Professional Development: We have been advised that some of the time spent attending sessions at The 2013 Canadian Telecom Summit may be claimed as “Substantive Hours” towards LSUC’s CPD requirements.