#CTS17: Come meet the leaders

Register now for The 2017 Canadian Telecom Summit.

The most influential leaders of the Canadian & International ICT industry will gather in Toronto from June 5-7 at The 2017 Canadian Telecom Summit. Together with more than 30 thought leaders on panels, these industry leaders will share their big picture visions of where we are headed as an industry.

What role will they play in shaping how Canadian information and communications technology and services transform our business and personal lives?

No other event presents a complete picture of current and expected trends & developments.

No other event matches The 2017 Canadian Telecom Summit for the depth and breadth of topics covered and issues debated.

Come see why The Canadian Telecom Summit has become the only “must-attend” conference.

With more opportunities than ever to learn, network and do business, if you are involved with or impacted by Canadian telecommunications, broadcasting or information technology, you need to be at The 2017 Canadian Telecom Summit.

Join your colleagues for 3 days of spirited discussion and networking.

Register today for The 2017 Canadian Telecom Summit.

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Deconstructing the CRTC

Is it time for Canada to consider restructuring the CRTC? Eleven years ago, the Telecom Policy Review Panel was already proposing “some major changes to the structure and operations of Canada’s policy-making and regulatory institutions.” The intent was “to ensure that Canada’s regulatory framework is more responsive to the challenges of the more dynamic telecommunications sector — now and in the future.”

Is it time to revisit and update the Panel’s report?

Last week’s report from the Montreal Economic Institute (MEI) echoed a theme I have raised before, stating “the CRTC too often merely pays lip service to the principles of the Policy Direction, and has largely gone back to its old interventionist ways.”

Recall that the Policy Direction requires that

  1. In exercising its powers and performing its duties under the Telecommunications Act,
    1. the Commission should
      1. rely on market forces to the maximum extent feasible as the means of achieving the telecommunications policy objectives, and
      2. when relying on regulation, use measures that are efficient and proportionate to their purpose and that interfere with the operation of competitive market forces to the minimum extent necessary to meet the policy objectives;

When relying on regulation, has the CRTC used “measures that are efficient and proportionate to their purpose” and that “interfere with the operation of competitive market forces to the minimum extent necessary”?

Jeff Eisenach wrote a piece last week called “Deconstructing the FCC,” describing how the new Chair of the FCC, Ajit Pai, has “delivered on his promise to take a ‘weed whacker’ to the regulatory underbrush, while strengthening protections against waste, fraud and abuse [and] acting to repeal costly paperwork requirements.” His article describes how the FCC had become increasingly politicized, challenging the independence of the agency, as exemplified by the unprecedented White House intervention, mandating a ‘Title II’ utility designation for internet access providers in order to regulate net neutrality.

The decision had nothing to do with the law or the facts, and certainly nothing to do with economics — the commission’s chief economist later stated that the Open Internet proceeding had been an ‘economics free zone.’ Rather, as Chairman Pai said in his speech, “it was about politics … a transparent attempt to compromise the agency’s independence. And it worked.”

Canada has seen similar political interference, with the CRTC receiving instructions from Cabinet and Parliament, sometimes transmitted publicly using Twitter. As a result, the CRTC has issued a number of decisions over the past five years that have a questionable basis in economics. Among other issues, the current CRTC will be remembered as having restricted retail business models and pricing flexibility of retail mobile, TV and internet service providers, services that have all been determined to be sufficiently competitive to merit pricing forbearance.

In the US, as Jeff Eisenach writes, “there have long been discussions on Capitol Hill about whether deregulation would eliminate the need for a stand-alone communications regulatory agency. Quoting a speech by Republican FCC Commissioner Michael O’Rielly at the NAB Show, Eisenach writes “The FCC’s perceived independence, he said, was ‘a large argument’ for keeping it, but ‘to the extent that independence no longer exists, I can see great interest in revisiting this entire issue.’ Eisenach writes “The deregulatory reforms underway at the FCC are important in and of themselves. But they are also, potentially, something more: the first steps on the road to deconstruction.”

Today, Canada and the US present a stark contrast in approaches to communications regulation. The CRTC’s return to what MEI called “its old interventionist ways” seems out of step with the “regulatory humility” guiding FCC Chair Ajit Pai. Reflecting on his first 100 days as chair of the FCC, Ajit Pai said “we’re reviewing the FCC’s rules across the board and deciding which ones still make sense in the digital age. As part of this review, we’re asking whether the costs of a rule outweigh the benefits. When the facts warrant, we won’t hesitate to revise overly burdensome rules or repeal them altogether. And you don’t need a weatherman to know that the wind is blowing certain FCC rules toward modification or elimination.”

By way of contrast, just two weeks ago, the CRTC has asked carriers to seek advance Commission approval of innovative pricing plans for internet services.

As I asked last week, how will Canadians know if the CRTC got it right with its approach?

How will we measure success?

Every so often, I like to take a fresh look at the 2006 report by the Telecom Policy Review Panel. As I have often complained, we are long overdue for an updated review (recommended in 2006 to be held every 5 years).

In Chapter 4, there was a recommendation to establish a Telecommunications Competition Tribunal (TCT).

The CRTC’s long history of economic regulation based on the jurisprudence of public utility and common carrier regulation makes it hard for the CRTC to make the shift away from a presumption of regulation to an approach more oriented toward competition law.

Many of the concerns expressed by the panel in 2006 seem to ring true today: “Its approach has been to engage in a ‘balancing of interests,’ rather than an economic analysis of market power. This results in a tendency to micro-manage competitive market behaviour in order to influence competitive outcomes, rather than to seek less intrusive remedies.”

The TCT would have both investigative and adjudicative functions. As a result, the process of considering complaints should be considerably expedited compared with the two-stage process followed by the Competition Bureau and the Competition Tribunal.

The role of the TCT should therefore be reviewed as part of the more complete review of the telecommunications policy and regulatory framework in five years, which the Panel has recommended

The original Telecom Policy Review Panel was created by Liberal Industry Minister David Emerson, although its report was delivered to Conservative Industry Minister Maxime Bernier. Eleven years have passed and there have been no follow-up reviews.

In just over a month, CRTC Chair JP Blais’ 5-year term will be up. At the same time, we are about one-and-a-half years into the mandates of the relevant Trudeau ministers, sufficient time for them to develop their own strategies for the communications sectors. The Government has been recruiting a number of new people to join the CRTC: a new Chair; a Vice-Chair for Broadcasting; and, two regional Commissioners. Change is coming to the CRTC. How much of a transformation will we see as the Government puts its mark on Canada’s communications sector?

With the significant changes in leadership coming to the CRTC, will Canada take the opportunity to have its own form of “deconstruction” at its communications regulator?

The opening speaker on June 5 at The 2017 Canadian Telecom Summit will be Navdeep Bains, Minister, Innovation, Science and Economic Development. The Regulatory Blockbuster on June 6 will be certain to discuss these issues and more.

The Canadian Telecom Summit is just 4 weeks away. Have you registered yet?

Minister Bains to open The 2017 Canadian Telecom Summit

The 2017 Canadian Telecom Summit, June 5-7, is pleased to announce that The Honourable Navdeep Singh Bains, Minister, Innovation, Science and Economic Development, will deliver the opening keynote address on June 5.

He joins 60 industry leaders speaking at Canada’s most important gathering of the information and communications technology industry. These senior executives and thought influencers will share their big-picture visions of where we are and where we are headed.

What role will they play in shaping how Canadian information and communications technology and services transform our business and personal lives?

You will have a chance to ask questions, share your thoughts and engage in give-and-take with our speakers and the other attendees. The 2017 Canadian Telecom Summit is all about:

  • Networking and Learning;
  • Forming Relationships and Exchanging Views;
  • Challenging and Listening.

All of this and more is what makes The 2017 Canadian Telecom Summit the must-attend event of the year.

Service providers, equipment & solutions vendors, application providers, professional services organizations, end-users, financial analysts, government and investors. All will be present at The 2017 Canadian Telecom Summit.

And so should you!

Register today for The 2017 Canadian Telecom Summit.


Continuing Professional Development: For lawyers, The 2017 Canadian Telecom Summit can be claimed as “Substantive Hours” toward the Law Society of Upper Canada’s Continuing Professional Development (CPD) requirements.

Because it’s the right thing to do

My management philosophy was greatly influenced by some experiences I had working at Bell Labs 30 years ago. There were some exceptionally bright people there and I had a chance to work with some really great leaders. More than 10 years ago, I wrote about “Doing well by doing good,” where a corporation gets involved in community activities, doing the right thing, because it’s the right thing to do.

At the time, I was writing about TELUS launching its Toronto Community Board, noting that “In addition to funding various community initiatives, TELUS plans to have a national community activity day – a day of volunteerism for its employees. Congratulations to those involved.”

I was thinking back on the past 10 years of TELUS community leadership as I flipped through the latest TELUS Sustainability Report. TELUS applies a very broad definition of “sustainability,” connecting to all areas of its business: increasing digital inclusion; transforming healthcare; environmental stewardship; advancing education; and, community investment. TELUS tries to find a role for every one of its employees team member to play in this initiative.

We believe in the harmonious relationship between our team and the health and prosperity of our communities. For this reason, we take a balanced approach to our sustainability strategy development, focusing on:

  • Digital Economy: connecting customers with the information and people that matter most to them
  • Health: empowering better health knowledge, management and outcomes
  • Environment: addressing climate change and improving resource productivity
  • Education: providing opportunities for our future leaders
  • Privacy and Trust: committing to respect individual privacy and maintaining transparency about how we handle data
  • Community: fostering more inclusive and equitable communities.

The print version of the report is 165 pages [14.2MB, pdf], and it is worth a look, or go to the interactive site.

It can be inspirational.

As my frequent readers might expect, I turned immediately to the section on digital inclusion, looking at a number of initiatives beyond TELUS’ “Internet for good,” and activities to help settle refugees as part of its version of “Connecting Canadians.”

Its strategy is plainly stated: “By harnessing the power of our technology, the reach of our brand and the hearts of our team, we are driving business value and addressing pressing social challenges in Canada.”

Or more plainly stated, they are doing the right thing, because it’s the right thing to do.

Will Canadians see greener Internet pastures in the USA?

This commentary appears on CARTT.ca

It is almost a defining characteristic for Canadians to distinguish ourselves from our neighbors to the south. The untrained ear may think we speak English somewhat similarly, but Canadians emphatically define ourselves as “not American” while we roll-up-the-rim-to-win.

That doesn’t keep us from wishing we had American prices for gasoline, milk, eggs, airfares, clothing and alcohol. It is springtime, and it is natural for us to look wistfully at greener grass growing on the other side of the border. We can add the USA’s unlimited mobile data plans to the list, prompted by one of the first acts by Federal Communications Commission (FCC) Chair Ajit Pai of dropping an investigation into zero rating practices by US carriers. The removal of that regulation resulted in every major carrier launching an offering of unlimited data plans.

Now, Chairman Pai has teed up the restoration of the free and open internet as he recently announced his plan to restore the light touch regulatory approach that helped make the Internet great.  Not a moment too soon. New research indicates that the misguided Title II regulation in the United States and the general pro-regulatory black cloud that has hung over the FCC in recent years, has deterred some $30-40 billion of internet investment annually in the US.

Canada’s current regulatory environment is reminiscent of the Obama administration’s FCC in which the Orwellian euphemisms of “openness” and “choice” characterized greater government control. Currently, there is an official telecom policy direction requiring the Canadian Radio-television and Telecommunications Commission (CRTC) to “rely on market forces to the maximum extent feasible” and “when relying on regulation, use measures that are efficient and proportionate to their purpose and that interfere with the operation of competitive market forces to the minimum extent necessary.”  Still, a growing number of CRTC regulations (including price controls on internet access and regulating the internet) have served to reduce differentiation between service providers, such as with mobile video services, such as NFL Mobile and Bell Mobility.

The CRTC claims that its increasingly heavy hand “relies on market forces to the maximum extent feasible, seeks to remove barriers to entry, and is a measure that is efficient and proportionate to its purpose.” But it is unclear that the CRTC’s policy would survive an independent audit of compliance to certify whether its direction is consistent with market-based policy. I have written before about the cost of regulation in Canada [here and here] and have often asked, how will we measure success? We don’t know. The CRTC offers no measurement.

As one long-time observer of the Canadian regulatory scene recently asked, should we expect capital to migrate to Canada because of our improved rules? If we look at the rate of startups in Canada versus the rate in the US, should we expect that rate improve in Canada relative to US? I think not. Investment is pouring into the US as a result of a return to its pro-competition and pro-consumer approach. In spite of the net neutrality policies meant to improve innovation in Canada, Canadian entrepreneurs continue to flock the US.

In general, the world is siding with the US, not Canada, on this issue. Courts in Netherlands, Sweden, and Slovenia have struck down heavy handed net neutrality regulation and price controls that restrict zero-rating and free data policies. With any luck, the bold and much-needed moves from the FCC in the US will provide the needed example to the CRTC in Canada and help us restore internet freedom again.

Internet Freedom is certain to be among the topics discussed at The 2017 Canadian Telecom Summit on June 5-7 in Toronto.

Join in the discussion.

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