It is the nightmare scenario for every telephone service provider.
What happens if an emergency service call doesn’t get routed the way customers expect?
A story out of Calgary is pointing to a breakdown in communications that may have contributed to the death of a toddler.
Are customers fully aware of how their service provider handles emergency calls? Do they know about risks associated with power-outages?
This appears to be another are where full disclosure and transparency is critical. Most consumers have options, including mobile phones, if their voice service provider can’t handle 9-1-1, but they need to be fully informed. In many cases, the purchaser of the phone service may know about limitations, but their baby sitter may not realize what is happening to their call.
Will all forms of VoIP (fixed cable; nomadic; PC-based) all get lumped together in the minds of consumers?