My internet went off the air yesterday around 1:30 in the afternoon, at precisely the same time that I lost connectivity for the entire bundle of services from that provider. Service was still down when I left at 6:30. It came back up this morning. Sorry for the delay in posting today.
I immediately suspected that the culprit was the construction crew around the corner that was walking around sheepishly.
I called my service provider and was pleased to find a new IVR voice that seemed smarter at interpreting my request. However, when I reached a human to describe the problem, I found that I might have been better off dealing with a machine.
Our dispatch scheduling system is down right now; you’ll need to call back later.
I don’t think so.
I had just waited patiently for 10 minutes to get through the first time, listening to awful lounge-lizard music. Why should I have to call back later, not knowing if the system would still be down at that time?
Why is it too much to ask for them to take my information and call me back? Why do some service providers seem to forget that the operative word is “service”?
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