Last December, Manitoba issued a consultation paper examining consumer protection in mobile services contract. It is somewhat interesting that the provincial government is looking at intervening. Recall that 3 years ago, the spectrum set aside rules ignored Manitoba’s 60% market share when determining the definition of incumbents – under the banner of “Putting Consumers First.”
The paper observed that Quebec already has specific legislation dealing with cell phones. Quebec’s Bill 60 requires that mobile services contracts must be in writing (with a specific minimum font size) detailing information including:
- detailed descriptions of the services provided
- monthly rate for each service or the equivalent monthly cost
- total amount paid each month
- restrictions on services, including geographical limits
- contract term and expiry date
- details on how to terminate the contract
- details on any special deals offered in the contract
Ontario has seen a private members bill introduced, calling for mobile services consumer protection.
Manitoba’s consultation asks 18 questions – and submissions are due today. Mobilicity has already responded, indicating in a press release last Friday that it opposes the position taken by the wireless industry’s national association, the CWTA.
We are exceptionally disappointed with the CWTA’s lack of foresight in continuing to act only in the interests of the Big Three wireless oligopoly. As members of the CWTA, we repeatedly voiced our opposition to its submission to no avail.
According to Mobilicity, the CWTA submission will say that consumers are better served by open competitive markets and a self-regulated wireless industry with a strong Code of Conduct.
It is a feisty warning shot to the CWTA that a consensus can be very difficult to achieve among all of the service providers. However, the divergent views that may actually be a demonstration that there are alternatives emerging to counter Canada’s largest 3 carriers. The industry does not move in unison and consumers are gaining increased choice. Mobilicity did not acquire Manitoba spectrum in the last auction; new entrants – Shaw and Wind – have not yet launched service in Manitoba.