Bell’s Enterprise group has landed a major win that has to feel sweeter than most. Bell announced that it will be supplying an IP-based outsourced call centre solution supporting more than 6000 seats in almost 100 locations to TD Bank Financial Group.
Of course, it is always nice to win a deal of this size. There are two extra layers of icing on this cake:
- taking the business out from Allstream and beating TELUS, who have been trying to sell their hosted IP voice solutions for longer than any major carrier; and,
- TD’s Board of Directors includes Darren Entwistle of TELUS and John Bragg of Eastlink, the cable company that has been beating up Bell’s sister-company, Aliant, in eastern Canada.
Bell won this deal in a regulated framework. Would TD have paid less in a forborne environment? Enterprise Presidents Isabelle Courville of Bell and Joe Natale of TELUS will appear on a panel together at The Canadian Telecom Summit on June 12-14.