We’ll look at VoIP issues for the next few days, since the CRTC’s reconsideration of the VoIP regulatory regime should be released later today or tomorrow.
About a month ago, I mentioned a recent Brix Networks study on VoIP quality metrics. Brix reported that there are service quality problems with 20% of VoIP calls.
Earlier this week, Montreal-based Minacom released its own study that shows:
Only 1 out of 50 calls found to be unacceptable, 85% of VoIP calls exceed PSTN quality according to Minacom’s standards-based, North American & Global VoIP Testing Study.
This is seemingly in direct conflict with the Brix study, but there is a key difference in the definition of what kinds of VoIP calls are being studied.
Brix focused on PC-PC types of calls. Similarly, a study I reported on by Telephia excluded cable company digital voice “since they are not promoted as VoIP.”
The Minacom study includes telco and cable VoIP offerings and is therefore more representative of what consumers and businesses are buying.
OK. So VoIP can be as good, and even better, than POTS. As I wrote earlier in the week, show us the features and fun capabilities. Give customers a real reason to switch!