{"id":733,"date":"2007-11-15T06:59:00","date_gmt":"2007-11-15T06:59:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=733"},"modified":"2007-11-15T06:59:00","modified_gmt":"2007-11-15T06:59:00","slug":"complaining-about-your-phone-by-phone","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=733","title":{"rendered":"Complaining about your phone by phone"},"content":{"rendered":"

\"CCTS\"<\/a>The CRTC is in the midst of hearings on the processes and mandate of the Commissioner for Complaints for Telecommunications Services (CCTS<\/a>).<\/p>\n

The opening comments<\/a> from the CRTC Chair indicated <\/p>\n

This past spring, the government called on the telecommunications industry to establish an independent consumer agency that would, among other things, resolve complaints from consumers and small business customers arising as a consequence of forbearance from regulation of local services. A number of service providers joined forces to launch the CCTS in July 2007.<\/p>\n

Further to the government’s directive, the new consumer agency’s structure and mandate is to be approved by the Commission. While the Commission will consider all the issues raised in Telecom Public Notice CRTC 2007-16<\/a>, this hearing will specifically focus on the following matters:<\/p>\n