{"id":7069,"date":"2014-03-18T16:49:03","date_gmt":"2014-03-18T20:49:03","guid":{"rendered":"http:\/\/mhgoldberg.com\/blog\/?p=7069"},"modified":"2015-07-18T09:46:15","modified_gmt":"2015-07-18T13:46:15","slug":"in-case-of-emergency","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=7069","title":{"rendered":"In case of emergency"},"content":{"rendered":"<p>With a <a href=\"http:\/\/j.mp\/1JoPIgq\" target=\"_blank\">press release<\/a> this morning, the CRTC announced the initial launch of <a href=\"http:\/\/j.mp\/1JoPIgq\" target=\"_blank\">text messaging for 9-1-1 services for hearing or speech impaired persons<\/a>.<\/p>\n<p>Hearing or speech impaired persons in the Metro Vancouver and select surrounding areas will be the first to get access to text with 9-1-1. The CRTC also announced that the City of Calgary is expected to make text with 9-1-1 service available as of March 24, 2014.<\/p>\n<p>CRTC Chair Jean-Pierre Blais says:<\/p>\n<blockquote><p>The availability of Text with 9-1-1 represents a significant advancement in emergency communications and will improve the safety of those who are hearing or speech impaired. We now call upon all emergency call centres across the country to work with their respective governments and expeditiously offer this important service in their areas.<\/p><\/blockquote>\n<p>It sounds great.<\/p>\n<p>Regrettably, I am not convinced this is a service that truly meets the needs of the community it is intended to serve.<\/p>\n<p>Just read <a href=\"http:\/\/j.mp\/1dmqekH\" target=\"_blank\">the instructions on how to make a text 9-1-1 call<\/a>. In addition to pre-registration being required, the number of steps required are hardly in keeping with what any of us expect from an emergency service bureau.<\/p>\n<blockquote>\n<ul>\n<li>Unlock the cell phone keypad if it is locked. Some cell phones do not allow receiving and\/or sending text messages if the keypad is locked, even though they allow a user to dial 9-1-1. \u201cUnlocking\u201d means entering your personal password or pressing an unlock button on the phone.<\/li>\n<li>Dial 9-1-1 on your cell phone to place an emergency voice call.<\/li>\n<li>Monitor the cell phone display to ensure that the call is connected. Shortly after the call is connected, you should receive an initial text message from a 9-1-1 call centre. If you do not receive the initial text message within two minutes, you may end the voice call and redial 9-1-1.<\/li>\n<li>The number you will see on your cell phone will have 13 digits and will begin with 555911.<\/li>\n<li>Once the initial text message is received, you should reply to this text message and provide the 9-1-1 call taker with the information that they are requesting, such as the nature of the emergency and your location. Keep your text messages brief and concise.<\/li>\n<li>You should keep the 9-1-1 voice call connected during the entire text messaging session if possible. This will permit the 9-1-1 call taker to hear any background noises that can be helpful to assess the emergency, and will provide enhanced 9-1-1 functions.<\/li>\n<li>You will know that the T9-1-1 session has been concluded when you receive the message \u201cEnd of 9-1-1 Call\u201d.<\/li>\n<li>After receiving the \u201cEnd of 9-1-1 Call\u201d message, if you need to further communicate with the 9-1-1 call centre, you will need to initiate a new text session by dialing 9-1-1 to re-establish contact with the 9-1-1 call centre and communicate again by replying to the text message.<\/li>\n<\/ul>\n<\/blockquote>\n<p>I lost faith with the line &#8220;If you do not receive the initial text message within two minutes, you may end the voice call and redial 9-1-1.&#8221; <\/p>\n<p>Not every phone is even compatible with the requirement to keep a voice call active while simultaneously opening up a texting session. Each carrier has a list of compatible phones on their <a href=\"http:\/\/j.mp\/1dmrp3u\" target=\"_blank\">text 9-1-1<\/a> web pages. We have a solution designed to enable text messaging &#8211; a 20 year old technology &#8211; that can only be used from a phone that supports more advanced messaging applications. The service simply will not work from older devices.<\/p>\n<p>The <a href=\"http:\/\/j.mp\/1dmxoW1\" target=\"_blank\">CRTC was warned last Friday by the Ontario Provincial Police (OPP)<\/a> that there were serious concerns with today&#8217;s announcement.<\/p>\n<blockquote><p>There is great risk that many believe the 9-1-1 system can provide fast and effective response to emergencies, when the technological reality is quite the opposite. <\/p><\/blockquote>\n<p>The OPP letter says that the police had previously asked the CRTC to consider province wide roll outs of the service to ensure members of the affected user community could be more confident of service in all areas of each province. Instead, the <a href=\"http:\/\/j.mp\/1dmqekH\" target=\"_blank\">instructions page<\/a> tells users to confirm they are in a <a href=\"http:\/\/j.mp\/PMRjsm\" target=\"_blank\">coverage area<\/a>. <\/p>\n<p>The OPP letter concluded &#8220;urgently and respectfully request[ing] the CRTC either reverses the decision or discourages the practice of sending Text with 9-1-1 calls on legacy 9-1-1 networks.&#8221; <\/p>\n<p>How did the CRTC respond to this urgent appeal? Given today&#8217;s announcement, it appears that the Commission did not give police concerns enough weight to justify a delay in implementation.<\/p>\n<p>The text to 9-1-1 solution appears to be a solution that sounded better in the design than it turned out in practice. Was there sufficient consultation with the user community and consideration of broad user adoption?<\/p>\n<p>How well did this solution score in focus groups considering user interface alternatives?<\/p>\n<p>Should people need a training course and have to invest in new mobile handsets in order to make emergency calls?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With a press release this morning, the CRTC announced the initial launch of text messaging for 9-1-1 services for hearing or speech impaired persons. Hearing or speech impaired persons in the Metro Vancouver and select surrounding areas will be the first to get access to text with 9-1-1. The CRTC also announced that the City &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=7069\"> <span class=\"screen-reader-text\">In case of emergency<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7069","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>In case of emergency &#8226; Telecom Trends<\/title>\n<meta name=\"description\" content=\"With a press release this morning, the CRTC announced the initial launch of text messaging for 9-1-1 services for hearing or speech impaired persons. &#8226; March 18, 2014\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=7069\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In case of emergency &#8226; Telecom Trends\" \/>\n<meta property=\"og:description\" content=\"With a press release this morning, the CRTC announced the initial launch of text messaging for 9-1-1 services for hearing or speech impaired persons. &#8226; March 18, 2014\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mhgoldberg.com\/blog\/?p=7069\" \/>\n<meta property=\"og:site_name\" content=\"Telecom Trends\" \/>\n<meta property=\"article:published_time\" content=\"2014-03-18T20:49:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-07-18T13:46:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mhgoldberg.com\/blog\/wp-content\/uploads\/2021\/02\/mark_logo_png-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1061\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mark\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:site\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069\"},\"author\":{\"name\":\"Mark\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/person\\\/7a2b80bac06ee3d5cacca8c7708bfe8f\"},\"headline\":\"In case of emergency\",\"datePublished\":\"2014-03-18T20:49:03+00:00\",\"dateModified\":\"2015-07-18T13:46:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069\"},\"wordCount\":832,\"commentCount\":10,\"publisher\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=7069\",\"name\":\"In case of emergency &#8226; 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Hearing or speech impaired persons in the Metro Vancouver and select surrounding areas will be the first to get access to text with 9-1-1. The CRTC also announced that the City&hellip;","_links":{"self":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/7069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7069"}],"version-history":[{"count":0,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/7069\/revisions"}],"wp:attachment":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}