{"id":5888,"date":"2012-10-15T13:19:22","date_gmt":"2012-10-15T17:19:22","guid":{"rendered":"http:\/\/mhgoldberg.com\/blog\/?p=5888"},"modified":"2012-10-15T13:24:26","modified_gmt":"2012-10-15T17:24:26","slug":"a-reasonable-change","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=5888","title":{"rendered":"Marking a change"},"content":{"rendered":"

In February, the CRTC had issued a regulatory policy<\/a> that required phone companies to install a “jack-ended demarcation device” on the first diagnostic service call to a home that was not so equipped. The Commission’s thought process was that it “would result in a consistent practice among ILECs and more equitable treatment of customers who currently do not have jack-ended demarcation devices as compared to those who do.”<\/p>\n

It was a reasonable thought on the part of the CRTC. after all, those of us with such demarcation points can quickly determine whether a problem is outside of the house (ie. the telephone company’s problem), or\u00a0inside\u00a0the house (ie. the homeowner’s problem).<\/p>\n

The problem with the CRTC’s policy set out in February was that the Commission had not asked for cost estimates associated with installing such a demarcation point coincident with the service call. As it turns out, it is a material amount.<\/p>\n

So the CRTC agreed with the application to review and vary the original decision: “that there was\u00a0substantial doubt as to the correctness of the regulatory measure to mandate the installation of a jack-ended demarcation device as set out in Telecom Regulatory Policy\u00a02012-83<\/a>.”<\/p>\n

As a result,\u00a0in a decision released earlier today<\/a>, the Commission decided to give\u00a0the phone companies the option to<\/p>\n

    \n
  1. not install a jack-ended demarcation device and provide repair services for inside wire free of charge; or<\/li>\n
  2. install a jack-ended demarcation device, at which time the ILEC may charge for the repair of inside wire during the same visit.<\/li>\n<\/ol>\n

    The Commission’s intent is for all homes to get demarcation points, without crazy up front costs being incurred by the carriers.\u00a0Today’s approach provides a reasonable solution in the interest of customers, who will continue to receive free wire repair services if their phone company decides not to install a proper demarcation device.<\/p>\n","protected":false},"excerpt":{"rendered":"

    In February, the CRTC had issued a regulatory policy that required phone companies to install a “jack-ended demarcation device” on the first diagnostic service call to a home that was not so equipped. The Commission’s thought process was that it “would result in a consistent practice among ILECs and more equitable treatment of customers who …<\/p>\n

    Marking a change<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5888","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nMarking a change • Telecom Trends<\/title>\n<meta name=\"description\" content=\"In February, the CRTC had issued a regulatory policy that required phone companies to install a "jack-ended demarcation device" on the first diagnostic • October 15, 2012\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=5888\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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