{"id":5097,"date":"2011-10-12T07:17:56","date_gmt":"2011-10-12T11:17:56","guid":{"rendered":"http:\/\/mhgoldberg.com\/blog\/?p=5097"},"modified":"2011-10-12T07:19:31","modified_gmt":"2011-10-12T11:19:31","slug":"finding-common-ground","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=5097","title":{"rendered":"Finding common ground"},"content":{"rendered":"

Frequent readers know that I like to highlight unusual regulatory proceedings.<\/p>\n

In today’s chapter, I want to look at an application to expand the use of the 8-1-1 dialing code. N11 numbers are a very limited resource: there are only 8 numbers that can be assigned. We are all familiar with 9-1-1 emergency dialing. 6-1-1 is used for reaching your phone company’s repair service; 4-1-1 is local information. Five years ago, I wrote about the CRTC’s assignment of 5-1-1<\/a> for travel information. The full list is available from the Canadian Number Administrator website<\/a>, which indicates that 8-1-1 is currently assigned for “Non-urgent Health Care Telephone Triage Service.”<\/p>\n

In my area, this service isn’t available. Only 4 provinces are currently using the 8-1-1 code and consumers have a very low awareness of its assignment.\u00a0This past July, the Canadian Common Ground Alliance filed an application<\/a> with the CRTC to gain access to the 811 code for Call Before You Dig services, as a matter of public safety.<\/p>\n

The application received broad public support, including that of the Federation of Canadian Municipalities and there have been endorsements by two federal Cabinet Ministers: Public Safety Minister Vic Toews and Natural Resource Minister Joe Oliver.<\/p>\n

Minister Toews wrote:<\/p>\n

Public Safety Canada recognizes that the 811 number currently provides a valuable service to the public by offering around-the-clock health information and non-urgent medical advice. Broadening this service to include “Call Before You Dig” would help mitigate unnecessary risks to the public, and reduce interruptions of services provided by critical infrastructure sectors.<\/p><\/blockquote>\n

Minister Oliver spoke at a the September 29 meeting of the Canadian Energy Pipeline Association, saying:<\/p>\n

I know that you are doing your part in maintaining your safety record. I know you fully understand that a good track record in safety and environmental performance helps to create a distinct competitive advantage. This is why we support your campaign to create an \u201c811\u201d number for Canada\u2019s \u201cCall Before You Dig\u201d program.<\/p><\/blockquote>\n

It is unusual for Cabinet members to weigh into CRTC proceedings; in addition, another federal tribunal, the National Energy Board, voiced its support for the initiative.<\/p>\n

The primary cause of disruption to critical infrastructure, such as telecommunications or electrical facilities and energy pipelines, is accidental excavation by homeowners or contractors. It has been 6 years since the CRTC approved the application by Alberta Health and Wellness<\/a> for the assignment of 8-1-1 “for access to non-urgent health care telephone triage services” [Telecom Decision 2005-39<\/a>]. Although it was the applicant for the original CRTC assignment, Alberta is not offering the service. Just a few months\u00a0before\u00a0the CRTC approved 8-1-1 for health services, the FCC designated 8-1-1<\/a> as “the nationwide number for contractors and others to call before conducting excavation activities.”<\/p>\n

The provincial health agencies are less enthusiastic, despite the failure by most of them to activate their own service. Even those provinces that have no plans to activate 8-1-1 seem to want to hoard the dialing code and block any other groups from using the scarce numbering resource.<\/p>\n

The file<\/a> is now closed. The CRTC will now need to determine whether to expand the scope of 8-1-1 to include Public Safety, and bring Canada’s assignment into consistency with the US.<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequent readers know that I like to highlight unusual regulatory proceedings. In today’s chapter, I want to look at an application to expand the use of the 8-1-1 dialing code. N11 numbers are a very limited resource: there are only 8 numbers that can be assigned. We are all familiar with 9-1-1 emergency dialing. 6-1-1 …<\/p>\n

Finding common ground<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5097","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nFinding common ground • Telecom Trends<\/title>\n<meta name=\"description\" content=\"Frequent readers know that I like to highlight unusual regulatory proceedings. 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