{"id":4294,"date":"2011-01-21T06:57:59","date_gmt":"2011-01-21T11:57:59","guid":{"rendered":"http:\/\/mhgoldberg.com\/blog\/?p=4294"},"modified":"2011-01-20T08:57:03","modified_gmt":"2011-01-20T13:57:03","slug":"learning-from-the-past","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=4294","title":{"rendered":"Learning from the past"},"content":{"rendered":"<p>ISPs restructuring their pricing plans may be missing opportunities to learn from the past.<\/p>\n<p>Long time Canadian telecom industry watchers will remember Integrated Network Services, Inc. (Insinc), a data services company that was acquired by Sprint Canada in the mid 1990&#8217;s. Insinc owned no transmission facilities of its own, yet it won the RFP for the original CA*net in 1989-90, partnering with IBM. Insinc leased facilities from CNCP and Stentor.<\/p>\n<p>As a competitive differentiator, Insinc offered a mean time to repair (MTTR) of only 2 hours and backed it up with credits if a repair took longer. The underlying carriers offered a 4 hour MTTR. How could Insinc offer a better repair time than the carriers? Insinc looked at the data for repair times and they structured their customer agreements leveraging that deep\u00a0understanding of\u00a0the business.<\/p>\n<p>At the time, repair times were actually bi-modal: a lot of repairs were effected by quick resets; most of the rest took much, much longer, requiring field dispatch and possible splicing. In other words, a significant share of the troubles were dealt with in a matter of minutes, while the rest took much longer than 4 hours. So Insinc would miss roughly the same percentage of repairs whether the commitment was 2 hours or 4 hours. By commiting to an MTTR of half the time of their suppliers \/ competitors, Insinc was able to build up an attractive portfolio of business.<\/p>\n<p>What brought this to mind was a reading of a column last week in the <a href=\"http:\/\/www.moneyville.ca\/article\/920075--roseman-days-of-unlimited-internet-plans-may-be-over\" target=\"_blank\">Toronto Star<\/a>. A customer who apparently uses less than 2GB per month was complaining that she is going to receive less from\u00a0her service provider\u00a0when they change her unlimited internet plan to one with a 25 GB download cap. How is she getting less service?<\/p>\n<p>At the same time, her service provider could have saved itself the publicity had it looked at the usage data in advance. Was there really a need to impose a 25 GB cap on a customer using less than 2 GB?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember Integrated Network Services, Inc. (Insinc), a data services company that was acquired by Sprint Canada in the mid 1990&#8217;s. Insinc owned no transmission facilities of its own, yet it won the RFP for &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=4294\"> <span class=\"screen-reader-text\">Learning from the past<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4294","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Learning from the past &#8226; Telecom Trends<\/title>\n<meta name=\"description\" content=\"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=4294\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learning from the past &#8226; Telecom Trends\" \/>\n<meta property=\"og:description\" content=\"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mhgoldberg.com\/blog\/?p=4294\" \/>\n<meta property=\"og:site_name\" content=\"Telecom Trends\" \/>\n<meta property=\"article:published_time\" content=\"2011-01-21T11:57:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mhgoldberg.com\/blog\/wp-content\/uploads\/2021\/02\/mark_logo_png-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1061\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mark\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:site\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294\"},\"author\":{\"name\":\"Mark\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/person\\\/7a2b80bac06ee3d5cacca8c7708bfe8f\"},\"headline\":\"Learning from the past\",\"datePublished\":\"2011-01-21T11:57:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294\"},\"wordCount\":336,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294\",\"name\":\"Learning from the past &#8226; Telecom Trends\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#website\"},\"datePublished\":\"2011-01-21T11:57:59+00:00\",\"description\":\"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=4294\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/\",\"name\":\"Telecom Trends\",\"description\":\"A Canadian perspective on trends in telecom\",\"publisher\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#organization\",\"name\":\"Mark H Goldberg & Associates Inc.\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/mark_logo_png.png\",\"contentUrl\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/mark_logo_png.png\",\"width\":3484,\"height\":1444,\"caption\":\"Mark H Goldberg & Associates Inc.\"},\"image\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/mark_goldberg\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/person\\\/7a2b80bac06ee3d5cacca8c7708bfe8f\",\"name\":\"Mark\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g\",\"caption\":\"Mark\"},\"description\":\"Mark Goldberg has more than 40 years of international experience in strategic planning, managing, designing and implementing telecommunications carrier networks.\",\"sameAs\":[\"http:\\\/\\\/www.mhgoldberg.com\",\"https:\\\/\\\/x.com\\\/mark_goldberg\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Learning from the past &#8226; Telecom Trends","description":"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mhgoldberg.com\/blog\/?p=4294","og_locale":"en_US","og_type":"article","og_title":"Learning from the past &#8226; Telecom Trends","og_description":"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011","og_url":"https:\/\/mhgoldberg.com\/blog\/?p=4294","og_site_name":"Telecom Trends","article_published_time":"2011-01-21T11:57:59+00:00","og_image":[{"width":2560,"height":1061,"url":"https:\/\/mhgoldberg.com\/blog\/wp-content\/uploads\/2021\/02\/mark_logo_png-scaled.png","type":"image\/png"}],"author":"Mark","twitter_card":"summary_large_image","twitter_creator":"@mark_goldberg","twitter_site":"@mark_goldberg","twitter_misc":{"Written by":"Mark","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/mhgoldberg.com\/blog\/?p=4294#article","isPartOf":{"@id":"https:\/\/mhgoldberg.com\/blog\/?p=4294"},"author":{"name":"Mark","@id":"https:\/\/mhgoldberg.com\/blog\/#\/schema\/person\/7a2b80bac06ee3d5cacca8c7708bfe8f"},"headline":"Learning from the past","datePublished":"2011-01-21T11:57:59+00:00","mainEntityOfPage":{"@id":"https:\/\/mhgoldberg.com\/blog\/?p=4294"},"wordCount":336,"commentCount":0,"publisher":{"@id":"https:\/\/mhgoldberg.com\/blog\/#organization"},"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/mhgoldberg.com\/blog\/?p=4294#respond"]}]},{"@type":"WebPage","@id":"https:\/\/mhgoldberg.com\/blog\/?p=4294","url":"https:\/\/mhgoldberg.com\/blog\/?p=4294","name":"Learning from the past &#8226; Telecom Trends","isPartOf":{"@id":"https:\/\/mhgoldberg.com\/blog\/#website"},"datePublished":"2011-01-21T11:57:59+00:00","description":"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember &#8226; January 21, 2011","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mhgoldberg.com\/blog\/?p=4294"]}]},{"@type":"WebSite","@id":"https:\/\/mhgoldberg.com\/blog\/#website","url":"https:\/\/mhgoldberg.com\/blog\/","name":"Telecom Trends","description":"A Canadian perspective on trends in telecom","publisher":{"@id":"https:\/\/mhgoldberg.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mhgoldberg.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/mhgoldberg.com\/blog\/#organization","name":"Mark H Goldberg & Associates Inc.","url":"https:\/\/mhgoldberg.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mhgoldberg.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/mhgoldberg.com\/blog\/wp-content\/uploads\/2021\/02\/mark_logo_png.png","contentUrl":"https:\/\/mhgoldberg.com\/blog\/wp-content\/uploads\/2021\/02\/mark_logo_png.png","width":3484,"height":1444,"caption":"Mark H Goldberg & Associates Inc."},"image":{"@id":"https:\/\/mhgoldberg.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/mark_goldberg"]},{"@type":"Person","@id":"https:\/\/mhgoldberg.com\/blog\/#\/schema\/person\/7a2b80bac06ee3d5cacca8c7708bfe8f","name":"Mark","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/351a7c78c378da7db6aac956985487573ab74c25cb83c460c715fa6d0fcfa7d2?s=96&d=mm&r=g","caption":"Mark"},"description":"Mark Goldberg has more than 40 years of international experience in strategic planning, managing, designing and implementing telecommunications carrier networks.","sameAs":["http:\/\/www.mhgoldberg.com","https:\/\/x.com\/mark_goldberg"]}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"tenweb_optimizer_mobile":false,"tenweb_optimizer_tablet":false},"uagb_author_info":{"display_name":"Mark","author_link":"https:\/\/mhgoldberg.com\/blog\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"ISPs restructuring their pricing plans may be missing opportunities to learn from the past. Long time Canadian telecom industry watchers will remember Integrated Network Services, Inc. (Insinc), a data services company that was acquired by Sprint Canada in the mid 1990&#8217;s. Insinc owned no transmission facilities of its own, yet it won the RFP for&hellip;","_links":{"self":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4294"}],"version-history":[{"count":0,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4294\/revisions"}],"wp:attachment":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}