{"id":1431,"date":"2006-05-24T09:26:00","date_gmt":"2006-05-24T09:26:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=1431"},"modified":"2006-05-24T09:26:00","modified_gmt":"2006-05-24T09:26:00","slug":"get-human","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=1431","title":{"rendered":"Get human"},"content":{"rendered":"

\"Get<\/a>Very few sentences get me going more than the words ‘Please hold the line, your call is important to us.’<\/p>\n

Sure.<\/p>\n

Let’s face it. If my call really was important to them, the company would hire more people to answer my call and not have to route me through an IVR.<\/p>\n

Instead, many companies are implementing human-like interactive voice systems that seem better suited to frustrate the hell out of their customers, rather than speed their call to the right person.<\/p>\n

Enter Get Human: www.gethuman.com<\/a> is a site with an inventory of bypass codes to get around the IVR jail that traps so many of us. Will it do any good? Not likely, but it probably helped the website’s founder, Paul English<\/a>, avoid some anger management therapy sessions.<\/p>\n

Telecom industry: take note. There is frustration building out there.<\/p>\n

And we’re on this topic, tell me why I have to enter my phone number and my language selection more than once?<\/p>\n","protected":false},"excerpt":{"rendered":"

Very few sentences get me going more than the words ‘Please hold the line, your call is important to us.’ Sure. Let’s face it. If my call really was important to them, the company would hire more people to answer my call and not have to route me through an IVR. Instead, many companies are …<\/p>\n

Get human<\/span> Read More »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1431","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nGet human • Telecom Trends<\/title>\n<meta name=\"description\" content=\"Very few sentences get me going more than the words 'Please hold the line, your call is important to us.'Sure.Let's face it. 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