{"id":1275,"date":"2006-09-15T07:35:00","date_gmt":"2006-09-15T07:35:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=1275"},"modified":"2017-07-25T09:41:17","modified_gmt":"2017-07-25T13:41:17","slug":"aaarrrghhhh","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=1275","title":{"rendered":"Aaarrrghhhh!"},"content":{"rendered":"
6-1-1<\/div>\n
Given the choice, as an alternative to calling a carrier for customer support, I would rather undergo root canal treatment performed by a carpenter with a rusty icepick. Insert the name of whatever carrier you want. It dosn’t seem to matter which one of my service providers I happen to call.<\/p>\n

I just hate calling 611.<\/p>\n

Monday, one of my mobile lines indicated that I had a voice message – but after logging in, the system gave a strange message “Your message is not available at this time; please call back later.” Thus started a 20 hour search for the missing message – a search that needed more than 10 calls into 611.<\/p>\n

That’s 10 attempts to get to the right technical support person; 10 times I had to listen to a cheery computer-generated voice take me slowly through an annoying speech recognition menu; 10 times I kept thinking that if my call really was important to them, they wouldn’t have a computer answer the phone.<\/p>\n

I hate music-on-hold that sounds like the tuner is just slightly off the station. You keep wanting to reach through the phone to adjust it ever so slightly.<\/p>\n

I hate waiting with off-tune music for 10 minutes in a queue, only to have the ring tone at the end suddenly with a fast busy.<\/p>\n

I really, really, just hate calling 611.<\/p>\n

I know that most of my readers work for communications companies. Let me ask you – do you call the regular customer service numbers for help? Or do you get your assistant to call on your behalf? Even worse, do you have a special employee or executive help desk to bypass the artificial attendent.<\/p>\n

If you aren’t being treated like a normal customer, you should change the way you handle employees and executives immediately. You need to see what you are doing to your customers.<\/p>\n

Do it now, before you have lousy customer service destroy your brand.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

6-1-1 Given the choice, as an alternative to calling a carrier for customer support, I would rather undergo root canal treatment performed by a carpenter with a rusty icepick. Insert the name of whatever carrier you want. It dosn’t seem to matter which one of my service providers I happen to call. I just hate …<\/p>\n

Aaarrrghhhh!<\/span> Read More »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1275","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nAaarrrghhhh! • Telecom Trends<\/title>\n<meta name=\"description\" content=\"6-1-1Given the choice, as an alternative to calling a carrier for customer support, I would rather undergo root canal treatment performed by a carpenter • September 15, 2006\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=1275\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aaarrrghhhh! 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Insert the name of whatever carrier you want. It dosn’t seem to matter which one of my service providers I happen to call. I just hate…","_links":{"self":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1275"}],"version-history":[{"count":0,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1275\/revisions"}],"wp:attachment":[{"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mhgoldberg.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}