{"id":1215,"date":"2006-10-29T07:56:00","date_gmt":"2006-10-29T07:56:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=1215"},"modified":"2006-10-29T07:56:00","modified_gmt":"2006-10-29T07:56:00","slug":"contact-centre-employer-of-choice","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=1215","title":{"rendered":"Contact centre employer of choice"},"content":{"rendered":"
\"CC<\/a>One of the bright lights at this week’s poorly attended ICCM trade show in Toronto was Jeff Doran, president of Contact Centre Employer of Choice<\/a>, a consulting firm that evaluates and certifies workplaces.<\/p>\n

Jeff recognized that there is a wide variation in the working conditions for call centre employees – from sweat shops with staff crowded around folding tables in boiler rooms, through the professional call centres that are more typical of the major carriers and service providers.<\/p>\n

His firm provides a certification program, enabling clients to use the ‘Employer of Choice<\/span>‘ brand in their recruiting and perhaps allowing companies to more easily attract employees who actually want to come to work.<\/p>\n

Call centres are the first voice heard by customers for most companies. Happier, more satisfied workers present a better corporate image, resulting in happier, more satisfied customers.<\/p>\n

That means less churn of employees and lower churn of clients: both resulting in lower costs.<\/p>\n

Why not get certified?<\/p>\n

Technorati Tags:
ICCM<\/a><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"

One of the bright lights at this week’s poorly attended ICCM trade show in Toronto was Jeff Doran, president of Contact Centre Employer of Choice, a consulting firm that evaluates and certifies workplaces. Jeff recognized that there is a wide variation in the working conditions for call centre employees – from sweat shops with staff …<\/p>\n

Contact centre employer of choice<\/span> Read More »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1215","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nContact centre employer of choice • Telecom Trends<\/title>\n<meta name=\"description\" content=\"One of the bright lights at this week's poorly attended ICCM trade show in Toronto was Jeff Doran, president of Contact Centre Employer of Choice, a • October 29, 2006\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=1215\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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