{"id":1110,"date":"2007-01-06T08:50:00","date_gmt":"2007-01-06T08:50:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=1110"},"modified":"2017-01-25T19:14:04","modified_gmt":"2017-01-26T00:14:04","slug":"trying-to-subscribe-to-xm","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=1110","title":{"rendered":"Trying to subscribe to XM"},"content":{"rendered":"

XM Satellite Radio<\/a> reported its 2006 subscriber numbers on Friday. Their Canadian arm (TSX<\/a>: XSR) is holding its AGM<\/a> on Thursday at the Hockey Hall of Fame.<\/p>\n

In November, I wrote<\/a> about needing to make a purchase decision for extending our satellite radio service when the free trial ended at the end of last year.<\/p>\n

As it turns out, XM had a year-end promotion (which has been extended to the end of January), knocking $50 off the annual subscription price – roughly a 30% savings. So I called in to buy on December 22. Despite a friendly agent taking all of the billing and credit card information, our radio stopped working December 30, marking the end of our 90 day trial.<\/p>\n

Our agent was friendly, but not trained well enough to know how to work the order entry systems. So he signed us up for a year’s subscription, but forgot to tell the systems not to de-activate our service following the end of our trial.<\/p>\n

We had to keep the radio running, tuned to channel 0, waiting for the activation signal to be sent for a second time. XM had to bear the extra cost of a customer service call on top of their discounted rates and a car full of less than impressed customers. The CSR said it happens all the time. If so, that’s no way for XM to make money.<\/p>\n

Once again<\/a>, I have to ask if company executives buy their services through the regular channels, or do they receive complimentary service from an executive response centre. I remain convinced that customer service problems gets fixed fastest if executives see the way normal customers get served.<\/p>\n","protected":false},"excerpt":{"rendered":"

XM Satellite Radio reported its 2006 subscriber numbers on Friday. Their Canadian arm (TSX: XSR) is holding its AGM on Thursday at the Hockey Hall of Fame. In November, I wrote about needing to make a purchase decision for extending our satellite radio service when the free trial ended at the end of last year. …<\/p>\n

Trying to subscribe to XM<\/span> Read More »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1110","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nTrying to subscribe to XM • Telecom Trends<\/title>\n<meta name=\"description\" content=\"XM Satellite Radio reported its 2006 subscriber numbers on Friday. 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