{"id":10,"date":"2010-01-27T05:44:00","date_gmt":"2010-01-27T05:44:00","guid":{"rendered":"https:\/\/mhgoldberg.com\/blog\/?p=10"},"modified":"2010-01-27T05:44:00","modified_gmt":"2010-01-27T05:44:00","slug":"new-home-for-complaints","status":"publish","type":"post","link":"https:\/\/mhgoldberg.com\/blog\/?p=10","title":{"rendered":"New home for complaints"},"content":{"rendered":"<p><a href=\"http:\/\/www.ccts-cprst.ca\/\"><img decoding=\"async\" style=\"margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;\" alt=\"CCTS\" src=\"http:\/\/www.ccts-cprst.ca\/wp-content\/themes\/ccts\/images\/logo.en.png\" width=\"200\" border=\"0\" \/><\/a>The Commissioner for Complaints for Telecom Services has a new logo and a new <a href=\"http:\/\/www.ccts-cprst.ca\/\">web presence<\/a>, part of its program to enhance public awareness of the Commission.<\/p>\n<p>The website features an easy to use interface for opening a new complaint. <\/p>\n<p>The new website was delivered on-time, according to the <a href=\"http:\/\/www.ccts-cprst.ca\/en\/documents\/public-awareness\">Public Awareness<\/a> plan set out by the agency. <\/p>\n<blockquote style=\"font-size: 85%; color: rgb(102, 102, 102); text-align: justify;\"><p>We recognize that public awareness of our existence and the service that we offer is crucial to our effectiveness in the marketplace. Thus we are committed to working with all of our stakeholders, and particularly consumers, consumer advocacy groups, and our telecommunications service provider member companies (TSPs), to:<\/p>\n<ul>\n<li>increase public awareness of the existence of CCTS, our role and mandate, and the dispute resolution service that we offer consumers, both individual and small business; and <\/li>\n<li>add clarity to the internal complaint-handling processes offered by our member companies \u2013 to make the process more transparent and effective. <\/li>\n<\/ul>\n<\/blockquote>\n<p>Over the holidays, <a href=\"http:\/\/bit.ly\/4t3KVl\">a complaint was filed<\/a> with the CRTC by a consumer agency with respect to a carrier overcharging some customers for touch-tone services. When I read the file, it seemed to me that the complaint was suited for handling by CCTS. <\/p>\n<p>It will be a <a href=\"http:\/\/www.crtc.gc.ca\/PartVII\/eng\/2009\/8661\/p8_200917305.htm\">file<\/a> worth monitoring to understand the venue selection.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Commissioner for Complaints for Telecom Services has a new logo and a new web presence, part of its program to enhance public awareness of the Commission. The website features an easy to use interface for opening a new complaint. The new website was delivered on-time, according to the Public Awareness plan set out by &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=10\"> <span class=\"screen-reader-text\">New home for complaints<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New home for complaints &#8226; Telecom Trends<\/title>\n<meta name=\"description\" content=\"The Commissioner for Complaints for Telecom Services has a new logo and a new web presence, part of its program to enhance public awareness of the &#8226; January 27, 2010\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mhgoldberg.com\/blog\/?p=10\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New home for complaints &#8226; Telecom Trends\" \/>\n<meta property=\"og:description\" content=\"The Commissioner for Complaints for Telecom Services has a new logo and a new web presence, part of its program to enhance public awareness of the &#8226; January 27, 2010\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mhgoldberg.com\/blog\/?p=10\" \/>\n<meta property=\"og:site_name\" content=\"Telecom Trends\" \/>\n<meta property=\"article:published_time\" content=\"2010-01-27T05:44:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.ccts-cprst.ca\/wp-content\/themes\/ccts\/images\/logo.en.png\" \/>\n<meta name=\"author\" content=\"Mark Goldberg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:site\" content=\"@mark_goldberg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Goldberg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10\"},\"author\":{\"name\":\"Mark Goldberg\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#\\\/schema\\\/person\\\/3fb9ac7e53dc710f23be648a3b1ab4d7\"},\"headline\":\"New home for complaints\",\"datePublished\":\"2010-01-27T05:44:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10\"},\"wordCount\":211,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ccts-cprst.ca\\\/wp-content\\\/themes\\\/ccts\\\/images\\\/logo.en.png\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10\",\"url\":\"https:\\\/\\\/mhgoldberg.com\\\/blog\\\/?p=10\",\"name\":\"New home for complaints &#8226; 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